At Treasurable we are committed to providing our customers with the best possible service, and this applies to protecting your personal details too. The information you provide to us helps us not only bring you the latest, most relevant news, offers and inspiration which we think you’ll love, but it is also necessary for the functioning of the website, to answer your enquiries, or to fulfil your orders.

We will not gather or hold personal information about you unless you have given your permission for us to do so. By placing an order, you will consent to the use of such personal information.

Any personal information held or processed will be used lawfully, fairly, and in a transparent way. It will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. Unless we have your consent to do so your personal data will not be passed to any third party except for profiling purposes, to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

 

Who We Are

This Privacy Policy describes how treasurable.co.uk (referred to as the "Site", “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

By providing us with your data, you warrant to us that you are over 16 years of age.

Collecting Personal Information

What information is collected about you?
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

How do we collect information about you?
Some personal data is collected directly, for example when you place an order on our website or send an email to our customer services team. Some details are collected automatically during your visits to our website including, but not limited to, traffic data, location data, browsing data, weblogs and other communication data. Statistical data about our users’ browsing actions and patterns and does not identify any individual

We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

Cookies: We may use cookies and other technologies to collect information about your activity, browser and device when you visit our website. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Some of it may be used to send you personalised banner advertisements whilst browsing other websites. These will relate to products you have viewed whilst browsing our site on your computer or other devices.

If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our cookie policy below.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, devices used to access the Site, IP address, time zone, cookie information, what sites or products you view, search terms, the length of visit to pages on our website and how you interact with the Site.
• Purpose of collection: to deliver relevant website content and advertisements to you, to understand the effectiveness of our advertising and to perform analytics on Site usage to optimize our Site. 
• Source of collection: Collected automatically when you access our Site using our analytics tracking system, cookies, log files, web beacons, tags, or pixels. 
• Disclosure for a business purpose: shared with our processor Shopify, Google Analytics and Facebook Pixel.

Order information

• Examples of Personal Information collected: name, title, billing address, delivery address, payment information (including credit card numbers), email address, phone number and purchase details.
• Purpose of collection: to provide products to you to fulfil our contract, to process your payment information, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify. 

Customer support information

• Examples of Personal Information collected: name, title, email address, phone number and enquiry details.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: not shared with any third parties or used for any other purpose.

Marketing data information

• Examples of Personal Information collected: name, email address, date of birth, delivery address, preferences in receiving marketing from us and your communication preferences.
• Purpose of collection: to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, to study how customers use our products, to develop them, to grow our business and to decide our marketing strategy.
• Source of collection: collected from you when you have submitted your email address to sign up for our newsletter, entered a competition/prize draw/giveaway, or if you have placed an order with us and then decide to explicitly opt-in to receive our newsletter.
• Disclosure for a business purpose: shared with our processor Shopify. We also use a third-party supplier called Mailchimp to handle email marketing, you can read their policy on how they handle your information here: https://mailchimp.com/legal/privacy/. 

Customer review information

• Examples of Personal Information collected: name, title, email address, country and product review details.
• Purpose of collection: to provide website users and potential customers with a personal product/ company review from customers who have already purchased a product.
• Source of collection: collected directly from you when you submit a product review on the Site.
• Disclosure for a business purpose: shared with our processor Shopify and our third-party social media platforms such as Twitter, Facebook and Instagram.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Using Personal Information

How is your Personal Information used?

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, delivery and fulfilment of your order, contacting you about leaving a product review once your order has been completed, keeping you up to date on new products, promotions, and offers which we feel may interest you and where you have consented to be contacted for such purposes, as well as to monitor purchase history, site usage and traffic patterns to improve our site design and products.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms. 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, for crime and fraud prevention, detection and related purposes, to respond to a search warrant or other lawful requests for information we receive, for example in relation to an investigation by a public authority or in a legal dispute or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us analyse and understand how our customers use the Site, to determine the popularity of certain content and better understand online activity. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We use Facebook Pixel to measure, optimise and build audiences for our advertising campaigns.
• We use Pinterest Tag to measure, optimise and build audiences for our advertising campaigns.

By accessing our Site, you consent to the collection and use of your information such as your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• PINTEREST - https://www.pinterest.co.uk/settings/privacy/
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Disclosure of Your Information

We may also disclose your personal information to third parties for the following reasons:

• Other companies who provide services to us
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities.

We require all parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We reserve the right to disclose or share your personal data in order to comply with any legal requirements, enforce our terms and conditions, or any other agreement we enter into with you, or to protect the rights, property, or safety of our business and other customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

International Transfers

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
They include:

• SHOPIFY whose platform provides the hosting and functionality of this e-commerce store - view Shopify Privacy Policy
• MAILCHIMP who we use to provide our newsletter - view Mailchimp Privacy Policy
• SHOPIFY PAYMENTS (Provided by STRIPE) who we use to process payments - view Stripe Privacy Policy
• GMAIL who are our email service provider - view Gmail Privacy Policy

All the third-party providers we use have committed to privacy practices that are compliant with the General Data Protection Regulations of the European Union.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

• We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

Data Retention

How long will we keep your personal information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We shall keep your data for the period of time you hold an account with us, to enable us to contact you, keep a record of your past orders and supply you with any new orders. We shall not keep your personal information for any longer than necessary to fulfil our obligations to you or to meet our legitimate business interests or legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. Information that is no longer needed will be securely deleted.

For more information on your right of erasure, please see the 'Your Legal Rights' section below.

Your Legal Rights

Under data protection laws, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

To read see more about your individual rights please visit the ICO Website.

Opting out
Should you wish to stop receiving emails from us, you can unsubscribe using the ‘unsubscribe link at the bottom of the emails.

Should you wish to opt-out of any other forms of communication please contact us at helpdesk@treasurable.co.uk.

Third-Party Links

When you click on links on our store, they may direct you away from our site to third party websites, plug-ins or applications. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Treasurable do not capture or store your credit card information at any time. We have partnered with Shopify Payments (Powered by Stripe) for credit card processing. All payments are made through their payment gateway, which is protected by the highest level of security. No part of the Treasurable site has any access to your credit card information.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more information, please read Shopify's Privacy Policy and Terms of Service.

Cookies

A cookie is a text file containing a small amount of data that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at helpdesk@treasurable.co.uk or by mail using the details provided below:

Treasurable, 8 Grange Drive, Burbage, Hinckley, Leicestershire, LE10 2JR, United Kingdom.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at helpdesk@treasurable.co.uk

Last updated: 10th March 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/